Help Center
How can we help?
Find answers about orders, shipping, returns, Buyer Protection, payments, accounts, Saved Finds, and contacting support.
Orders & Tracking
Find an order, follow separate Founder shipments, view status, and open Order Detail.
Shipping & Returns
Understand processing, separate shipments, return eligibility, and refund timing.
Buyer Protection
Learn the resolution process for non-delivery, damage, incorrect items, or material listing differences.
Payments & Refunds
Questions about Google Pay, cards, charges, refunds, and payment status.
Account & Sign-In
Email/password, Google, password reset, profile settings, and privacy choices.
Saved Finds
Save products, revisit them later, and understand what happens if availability changes.
Quick Answers
Quick answers before you contact support.
Why are products from one order shipping separately?
STILT is a multi-Founder marketplace. Each Founder fulfills their own products, so one checkout may produce multiple shipments and tracking numbers.
How do I get help with a specific order?
Open your STILT Order History and select Contact Us. STILT will route the request to the Founder. If you do not receive a response or resolution within 48 hours, select Help With Order to open a STILT case.
Can I return every product?
For otherwise eligible merchandise, STILT’s ordinary-return baseline is 7 calendar days from confirmed delivery, and an individual Founder may offer longer. Category safety, hygiene, product-condition, and clearly disclosed eligibility rules still apply. Your Order Detail page shows the actual return status and deadline.
Does every STILT purchase include Buyer Protection?
Yes. Every purchase made through STILT includes STILT Buyer Protection. Buyer Protection is separate from an ordinary change-of-mind return.
Can I check out without creating an account?
Yes. Guest checkout is supported, and guest customers can later track an order using the approved order-verification flow.
Still need help?
For a specific order, start from your STILT Order History so the request can be routed to the Founder and tracked. For general questions, contact STILT support.