Support
Contact Us
For an order issue, start through your STILT Order History so we can route the request to the Founder and keep the resolution process with the order. For general questions, use the form below.
Start in the right place.
Choose the path that best matches what you need so the request can be tied to the right account, order, Founder, or marketplace topic.
Order or shipment problemOpen your STILT Order History and select Contact Us. We’ll route the request to the Founder. If you do not receive a response or resolution within 48 hours, select Help With Order to open a STILT case.
Return or Buyer Protection questionReview the applicable policy, then start from your STILT Order History if the question is tied to a purchase. View Buyer Protection.
Account or sign-in issueUse account recovery or submit a general account-support request.
Founder / seller questionUse Sell on STILT rather than the shopper support form when appropriate.
Send a message.
Do not include passwords, full card numbers, or other sensitive credentials in this form.
This general message form is not connected yet — STILT has no support inbox behind it, and it will not be enabled until a submission creates a real support record. For anything tied to a purchase, start from your Order History, which routes to the Founder and is tracked against the order today.